Shipping & Refund Policy

1. Order Processing

Orders are processed after successful order and payment confirmation, where applicable.

Processing time may vary depending on product availability, order volume, holidays, and other operational circumstances.

2. Shipping & Delivery

Orders are shipped to the delivery address provided by the customer.

Delivery time depends on the destination, courier or logistics partner, availability, holidays, weather, and other circumstances.

Any estimated delivery timeframe communicated at the time of purchase is an estimate and may vary because of circumstances beyond our reasonable control.

3. Shipping Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Customers should ensure that someone is available to receive the package where required.

Shining Jwelz is not responsible for delays or failed delivery resulting from:

• Incorrect or incomplete address
• Incorrect mobile number
• Customer unavailability
• Refusal to accept delivery
• Repeated failed delivery attempts
• Other circumstances attributable to the customer

4. Order Cancellation

Customers should contact Shining Jwelz as soon as possible if they wish to request cancellation of an order.

A cancellation request may be accepted only if the order has not already been processed, packed, dispatched, or otherwise progressed beyond the stage at which cancellation is reasonably possible.

Once an order has been dispatched, cancellation may no longer be possible.

5. No Routine Returns

Shining Jwelz does not generally accept returns of products after delivery.

Customers should carefully review the product information before placing an order.

All sales are considered final except where a resolution is required under applicable law or where Shining Jwelz determines that an issue with the order requires corrective action.

6. No Routine Refunds

Shining Jwelz does not generally provide refunds for customer-initiated returns or change-of-mind requests.

Refunds are not routinely provided simply because a customer changes their mind after placing an order.

However, nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

7. Incorrect, Damaged or Defective Product

If a customer receives a product that is incorrect, damaged, or defective, the customer should contact Shining Jwelz promptly after delivery.

Please provide:

• Order number
• Product details
• Description of the issue
• Clear photographs or other supporting information where appropriate

We will review the matter and, where appropriate, determine a suitable resolution in accordance with the circumstances and applicable requirements.

8. Refunds Where Applicable

Where a refund is legally required or specifically approved by Shining Jwelz, the refund will normally be processed through the original payment method or another appropriate method agreed with the customer.

The time required for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

9. Third-Party Payment Processing

Payments may be processed through third-party payment gateways.

Shining Jwelz does not control the processing time of banks, card issuers, UPI providers, or payment gateways after a refund has been initiated.

10. Contact for Shipping, Cancellation or Refund Queries

For assistance regarding an order, shipping, cancellation, or an issue with a received product, contact:

Please include your order number when contacting us regarding an existing order.